GoalTickets Reviews: What Customers Say
Independent customer reviews of GoalTickets, a ticket resale marketplace operating since 2011. Want the short answer first? Is GoalTickets legit?
Last updated:
Most GoalTickets customers say their tickets arrived as promised, usually in the event's own app, and that they could talk to a real person before and after buying. The critical reviews are mostly about tickets that arrived close to the event, a seat in a different section, or emails that went unanswered at busy times. This page shows both sides, taken from our public Trustpilot profile, and what we do when something goes wrong.
Our rating on Trustpilot
TrustScore 4.5 out of 5 from 66 reviews on Trustpilot, checked on 1 October 2026. The live figures on Trustpilot may have changed since.
| 5 stars | 82% | |
|---|---|---|
| 4 stars | 8% | |
| 3 stars | 3% | |
| 2 stars | 4% | |
| 1 star | 3% |
Trustpilot is an independent review platform: customers post their own reviews, and we cannot edit or delete them. GoalTickets claimed its Trustpilot profile in January 2024, and the company details on it (5318 E 2nd St, Long Beach, phone 562-682-9403, sales@goaltickets.com) are the same as ours. You can also find us on Google, where our Business Profile is listed as Goal Tickets, 5318 2nd St, Long Beach, California.
Read every review on Trustpilot, including the 1-star and 2-star ones →
What customers praise
The themes that come up most often in our 4-star and 5-star reviews:
- A real person to talk to. Buyers mention calling or messaging before they paid and getting a clear answer about seats and delivery.
- Tickets in the event's own app. For Roland-Garros, tickets land in the official app in the attendee's name, sometimes within the hour for a last-minute order.
- Delivery as promised. Seats as described, and tickets that worked at the gate.
Quoted word for word from our Trustpilot profile, with the reviewer's display name and date:
"I had questions about seating and ticket delivery I called and was able to speak to a knowledgeable and confident associate before purchasing. The tickets showed up earlier than expected. I highly recommend goal tickets, I will certainly utilize again with confidence."
"The entire process worked seamlessly. I was worried of being scammed I the process of buying a last minute Roland Garros ticket, but in the end, it was a great experience and in less than 1 hour I had my tickets directly in my RG app to watch Fonseca vs Djoko. I would easily recommend."
"I received responses to questions and received my tickets exactly as they were promised."
"Everything was great -- highly recommend! Immediate feedback after purchase and available to answer questions. Best ticket company I have used!"
"Ticket delivery was timely and no issue at all using the tickets. One feature that would be nice, if the tickets were able to be put into my Google Wallet, so that I did not have to rely on a cell signal at the site. That my not be under GOAL's area of control."
"Great
I am very satisfied
I received the tickets for the Celine Dion concert 4 days before the concert.
All was perfect
Thank you"
What the critical reviews say, and what we do about it
We would rather you read the critical reviews here than find them later. These are the themes in our 1-star, 2-star and 3-star reviews on Trustpilot, with our answer to each.
"My tickets arrived very late."
Delivery timing is set by each organizer's transfer system, not by the date of your order. For the French Open, tickets are transferred to the official Roland-Garros app. The transfer window opens May 1, 2027, so orders placed before then are delivered from May 1. During May, GoalTickets delivers within 24 hours of the order; during the tournament, within hours, often minutes. For other events, see How are my tickets delivered?
"My tickets never arrived."
Tickets that do not arrive are refunded in full under our 100% guarantee. Email sales@goaltickets.com with your order number and we will look into it. If you bought from a company with a similar name, such as GoTickets, we cannot see that order; please contact that company directly.
"I received a seat in a different section or row."
Wrong tickets are covered by our 100% guarantee. Contact us with your order number at sales@goaltickets.com or +1 (562) 682-9403 as soon as you see the problem, and we will put it right.
"I could not reach anyone."
Our team works Monday to Friday, 8am to 6pm Pacific Time, plus 7-day support during major events. If an email goes unanswered, call or WhatsApp +1 (562) 682-9403 and you will reach a person.
"My French Open ticket did not work at the gate," or "staff said GoalTickets is not an authorized reseller."
GoalTickets is an independent resale marketplace, and it is not an authorized reseller of Roland-Garros or of any other organizer. We say so on every page. French Open tickets are transferred in the official Roland-Garros app into each attendee's own name. If a ticket you bought from us does not get you in, it is covered by our 100% guarantee: contact us with your order number at sales@goaltickets.com or +1 (562) 682-9403 and we will put it right.
"The price was well above face value."
For most sessions it is. Resale prices are set by supply and demand, and the most wanted sessions cost well above face value. The price on the product page is the price you pay, with no fee added at checkout. See GoalTickets prices and fees.
What our guarantee covers
From our Refunds, Cancellations and the 100% Guarantee policy: "We guarantee that all tickets sold on our platform are 100% authentic and will grant entry to the event."
- Event officially cancelled, not rescheduled: full refund of the ticket amount.
- Tickets do not arrive: full refund.
- Wrong or invalid tickets: covered by the guarantee.
- Event postponed: tickets honored for the new date, no refund.
- Change of plans: no cancellation or exchange.
Is GoalTickets legit?
Yes. GoalTickets is an independent ticket resale marketplace operating since 2011 from Long Beach, California. It is not an official box office and is not affiliated with any event organizer, team, venue or governing body. The full answer, with company details, delivery by event and how to reach us, is on Is GoalTickets Legit?
GoalTickets, GoTickets and other look-alike names
GoalTickets (goaltickets.com) and GoTickets (gotickets.com) are separate companies with no connection to each other. We only sell on goaltickets.com: our emails come from @goaltickets.com, our phone number is (562) 682-9403, and we are based in Long Beach, California. Any other website with a similar name is not us. If you bought somewhere else, please contact that company directly, because we cannot see or help with their orders.
How to check any ticket seller before you buy
- Find the company. Look for a legal name, a street address and a phone number that a person answers. Ours: GOAL T INC, 5318 E. 2nd Street, Long Beach, CA 90803, +1 (562) 682-9403.
- Read the low reviews, not just the score, and see whether the company answers them.
- Pay by credit card or PayPal, never by bank transfer, Zelle, gift card or crypto.
- Ask how the ticket will be delivered. For Roland-Garros, tickets live in the official app in your name, and PDF French Open tickets are not valid at the gate.
- Check the seat details: section, category and whether seats are together. At GoalTickets, every order of 2 or more tickets is seated together, and groups of 4 or more may be in two adjacent rows, one directly behind the other.
- Compare final totals, including any fee added at checkout, for the same session and number of tickets.
Bought from us? Leave a review
Your review helps other fans decide. You can write one on Trustpilot. Had a problem with an order? Email sales@goaltickets.com or call +1 (562) 682-9403 with your order number and we will help.
Comparing marketplaces? Read GoalTickets vs StubHub.
100% Money-Back Guarantee
Full refund if your tickets don't arrive or your event is cancelled and not rescheduled.
Mobile Delivery
Tickets delivered electronically before your event, through each organizer's official app or transfer system.
Real People, Real Company
US-based since 2011. Call or WhatsApp us during business hours. Talk to an actual person, not a chatbot.
In Business Since 2011
Over 1 million tickets sold since 2011, from our office in Long Beach, California.
How It Works
Getting your tickets is simple, safe, and fast
Browse Events
Find your event and choose the seats that fit your budget and preference.
Secure Checkout
Pay securely with credit card or PayPal. SSL-encrypted and PCI compliant.
Mobile Delivery
Tickets are transferred directly to your phone via the official event app.
Attend Your Event
Walk in with your mobile ticket and enjoy the experience of a lifetime.
Frequently asked questions
Ready to Book Your Tickets?
Browse our upcoming events and secure your seats today. Every order is backed by our 100% guarantee.