Refunds, Cancellations and the 100% Guarantee
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If an event is officially cancelled and not postponed or rescheduled, GoalTickets will refund 100% of the amount you paid to GoalTickets for the cancelled tickets. If an event is postponed rather than cancelled, your tickets remain valid for the new date and no refund applies. Every ticket sold is guaranteed 100% authentic, and non-delivery is covered by a money-back guarantee.
Cancelled events
If an event is officially cancelled and not postponed or rescheduled, GoalTickets will refund 100% of the amount you paid to GoalTickets for the cancelled tickets. No service, booking or delivery fee is added at checkout. One point to know:
- If you received physical tickets, the unused tickets must be returned in their original condition by FedEx or registered mail within ten (10) business days after the event has been officially cancelled. If the tickets are not returned to our office within that window, no refund can be given. This return step only applies to physical tickets, not electronic ones.
Postponed or rescheduled events
If an event is postponed and not cancelled, your tickets will be honored for the new date and start time. New tickets do not need to be issued. There are no refunds on postponed events. Please check the event's official channels and local media for the most up-to-date start time.
Can I cancel or exchange my order?
No. Once a ticket request is submitted, there are no cancellations or ticket exchanges. This is standard in the resale market because each order is filled from live inventory the moment you buy.
What the 100% guarantee covers
| Situation | What happens |
|---|---|
| Event officially cancelled, not rescheduled | 100% refund of the amount you paid to GoalTickets |
| Tickets do not arrive | Full refund |
| Wrong or invalid tickets | Covered by the guarantee |
| Event postponed | Tickets honored for the new date, no refund |
| Change of plans, buyer's remorse | No cancellation or exchange |
We guarantee that all tickets sold on our platform are 100% authentic and will grant entry to the event. Refunds for non-delivery, wrong tickets and invalid tickets are part of the money-back guarantee described on our reviews page.
How to request a refund
Email sales@goaltickets.com or call (562) 682-9403 with your order number. For cancelled events with physical tickets, remember the 10 business day return deadline. For delivery questions before contacting us, see How Are My Tickets Delivered? or browse the Help Center.
Frequently asked questions
Do I get a refund if my event is cancelled?
Yes. If an event is officially cancelled and not postponed or rescheduled, GoalTickets will refund 100% of the amount you paid to GoalTickets for the cancelled tickets.
Do I get a refund if my event is postponed?
No. Your tickets are honored for the new date and start time.
Can I cancel my order if I change my mind?
No. Once a ticket request is submitted there are no cancellations or exchanges.
Still have a question?
Our team answers within about an hour, Monday to Friday 8am to 6pm Pacific Time, plus 7-day support during major events.