Refunds, Cancellations and the 100% Guarantee
GoalTickets issues a full refund of the amount paid for your tickets if an event is officially cancelled and not postponed or rescheduled. If an event is postponed rather than cancelled, your tickets remain valid for the new date and no refund applies. Every ticket sold is guaranteed 100% authentic, and non-delivery is covered by a money-back guarantee.
Cancelled events
If an event is officially cancelled and has not been postponed or rescheduled, a full refund is issued for the amount paid for the tickets. Two points to know:
- Shipping and service charges are non-refundable, as they are sunk costs.
- If you received physical tickets, the unused tickets must be returned in their original condition by FedEx or registered mail within ten (10) business days after the event has been officially cancelled. If the tickets are not returned to our office within that window, no refund can be given. This return step only applies to physical tickets, not electronic ones.
Postponed or rescheduled events
If an event is postponed and not cancelled, your tickets will be honored for the new date and start time. New tickets do not need to be issued. There are no refunds on postponed events. Please check the event's official channels and local media for the most up-to-date start time. If you cannot make the new date, we can assist you with consignment to try to resell your tickets.
Can I cancel or exchange my order?
No. Once a ticket request is submitted, there are no cancellations or ticket exchanges. This is standard in the resale market because each order is filled from live inventory the moment you buy. If your plans change, ask us about consignment: we can list your tickets for resale, and if they sell you are paid 85% of the net proceeds by check within 10 business days of our receipt of payment.
What the 100% guarantee covers
| Situation | What happens |
|---|---|
| Event officially cancelled, not rescheduled | Full refund of the ticket amount |
| Tickets do not arrive | Full refund |
| Wrong or invalid tickets | Covered by the guarantee |
| Event postponed | Tickets honored for the new date, no refund |
| Change of plans, buyer's remorse | No cancellation or exchange, consignment available |
We guarantee that all tickets sold on our platform are 100% authentic and will grant entry to the event. Refunds for non-delivery, wrong tickets and invalid tickets are part of the money-back guarantee described on our reviews page.
How to request a refund
Email sales@goaltickets.com or call (562) 682-9403 with your order number. For cancelled events with physical tickets, remember the 10 business day return deadline. For delivery questions before contacting us, see How Are My Tickets Delivered? or browse the Help Center.
Frequently asked questions
Do I get a refund if my event is cancelled?
Yes. If the event is officially cancelled and not postponed or rescheduled, you receive a full refund of the amount paid for the tickets. Shipping and service charges are non-refundable.
Do I get a refund if my event is postponed?
No. Your tickets are honored for the new date and start time. If you cannot attend the new date, we can help you consign the tickets for resale.
Can I cancel my order if I change my mind?
No. Once a ticket request is submitted there are no cancellations or exchanges. Consignment resale is available as an alternative.
Still have a question?
Our team answers within about an hour, Monday to Friday 8am to 6pm PST.