Shipping policy

Ticket delivery

All tickets are mobile tickets. Nothing is shipped and there are no delivery charges.

Tickets are delivered through the event organizer's official ticketing app or platform, to the email address on your order. For Roland-Garros, tickets are transferred in the Roland-Garros app once the organizer opens transfers, from May 1 of the tournament year. Orders placed before then are delivered from that date; orders placed in May are delivered within 24 hours; orders placed during the tournament are delivered within hours. For other events, delivery follows the organizer's transfer schedule and is completed before the event.

Some organizers require the name and email address of each attendee to issue the tickets, and some limit the number of tickets one account can hold. We will ask you for these details after your order. Tickets purchased together in one order are seated together.

Check your tickets as soon as you receive them and contact us at once if anything does not match your order.